Terms of Service

1.The service

These terms are an agreement between you and [PetBi Technologies Ltd] (RC [number]), “PetBi”. By creating an account or making a booking, you agree to them.

PetBi is a platform. We help you keep your pets’ records, get reminders, and find and pay vets, vet techs, groomers, walkers and trainers. The vets and pros are independent licensed professionals, not our employees. They decide how to care for your pet and are responsible for the care they give. We check every vet against the Veterinary Council of Nigeria (VCN) register before they can take bookings, but PetBi does not itself provide veterinary care.

Learn articles and the symptom check give general information to help you decide what to do next. They are not a diagnosis.

2.Your account

• You must be 18 or over to have an account.
• Give accurate details, and keep your pets’ information up to date — vets rely on it.
• Keep your login safe. You’re responsible for what happens on your account. Tell us straight away if you think someone else is using it.
• You may add only pets you own or look after.
• We may suspend or close an account that breaks these terms, puts pets or people at risk, or is used for fraud. We’ll tell you why unless the law stops us.
• You can close your account at any time in Settings.

3.Bookings and payments

Each pro sets their own price. Before you pay, we show the full breakdown in naira: the service price, any travel fee for a home visit, and any PetBi booking fee. What you see is what you pay.

• Payments are processed by Paystack, by card, bank transfer or USSD. Paystack’s own terms also apply to the payment.
• We hold your payment and release it to the pro after the booking is done.
• A booking is confirmed when the pro accepts it. If they don’t accept within [2 hours], you get a full refund.
• Please pay only through PetBi for bookings made on PetBi. If you pay a pro directly, we can’t help if something goes wrong.

4.Cancellations and refunds

• UNTIL 4 HOURS BEFORE

  Free

  Full refund to how you paid.
• WITHIN 4 HOURS

  Late fee

  [₦2,000 or 20%] goes to the pro for their time. The rest is refunded.
• NO-SHOW

  No refund

  If you’re not there when the pro arrives, [confirm].

• If the pro cancels, is more than [45 minutes] late, or doesn’t turn up, you get a full refund.
• If a video consult drops and can’t be reconnected within 10 minutes, you can rebook for free or get a refund.
• Refunds go back to how you paid within [5–10 working days], depending on your bank.
• Unhappy with a booking? Tell us within 48 hours in the app and we’ll look into it.

5.Video consults are advice and triage

A vet on video can’t touch, listen to or test your pet. So a video consult gives advice and helps decide how urgent things are and what to do next. It is not a full examination.

6.Emergencies

7.If you’re a pro

If you offer services on PetBi Pro, you also agree to the following. [A separate Pro Agreement with fees and payout terms — to confirm]

• Vets and vet techs must hold a current VCN registration and practising licence, and tell us straight away if either lapses, is suspended or has conditions.
• Give true identity details and documents, and keep them up to date.
• Work within your professional skills and follow VCN professional standards and the law.
• Sign Green Card entries only for vaccines you gave or checked yourself.
• Keep accurate clinical notes, and keep owners’ details private.
• Turn up on time, and cancel only when you must. Repeated late cancellations can lead to suspension.
• Don’t take payment outside PetBi for bookings made on PetBi.
• You’re responsible for your own taxes and [professional indemnity insurance].

8.Content and reviews

Photos, records, messages and reviews you add stay yours. You give us permission to store, show and use them only to run PetBi — for example, showing your review on a pro’s profile.

Reviews must be honest and about a real booking. Don’t post anything false, hateful, threatening, or that shares someone else’s private details. We may remove content that breaks these rules. The PetBi name, logo and app belong to us.

9.Liability

• Each pro is responsible for the care and advice they give. PetBi is responsible for running the platform with reasonable care and skill.
• We work hard to keep PetBi available, but we can’t promise it will never be interrupted — for example, during network or power outages.
• Where the law allows, our total liability to you for any claim is limited to [the amount you paid for the booking concerned].
• Nothing in these terms limits your rights under Nigerian consumer protection law, or any liability that can’t be limited by law.

10.Disputes

1. 1Tell us. Report a problem in the app. We’ll reply within 2 working days and aim to resolve it within [14 days].
2. 2Mediation. If we can’t agree, either of us can ask for mediation in Lagos [mediation body — confirm].
3. 3Courts or regulators. You can still go to court (see section 11) or complain to the Federal Competition and Consumer Protection Commission (FCCPC).

Disputes about a pro’s professional conduct can also be reported to the Veterinary Council of Nigeria.

11.Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. The courts of [Lagos State] will deal with any dispute we can’t settle, unless the law gives you the right to use the courts where you live.

12.Changes and contact

If we change these terms in a way that matters, we’ll tell you in the app and by email at least [30 days] before. If you don’t agree, you can close your account before the change takes effect.

Last updated: [date] · Version [0.1 draft]