Privacy Policy

1.Who we are

PetBi is run by [PetBi Technologies Ltd], a company registered in Nigeria (RC [number]), with its registered office at [address], Lagos. In this policy, “PetBi”, “we” and “us” mean that company.

For the personal data described here, we are the data controller under the Nigeria Data Protection Act 2023 (NDPA). That means we decide how and why your data is used, and we are responsible for protecting it. We are registered with the Nigeria Data Protection Commission (NDPC) as [category of controller — to confirm].

Vets, vet techs, groomers, walkers and trainers on PetBi are independent professionals. When a vet keeps clinical notes about your pet for their own practice, they are also responsible for that data.

2.Data we collect

We collect data you give us, data vets and pros add when they care for your pet, and a little data from your device.

Your details: Name, phone number, email, city and area (for example, Lekki Phase 1), and a profile photo if you add one.
Pet health records: Each pet’s name, species, breed, age, weight, photos, vaccinations and Green Card entries, symptom checks, and the consult notes and treatment plans vets add.
Location: The area you choose, so we can show pros who cover it. Your exact address only when you book a home visit, and only that pro sees it. We use your phone’s location only if you allow it, and only while the app is open.
Payments: Paystack processes card, bank transfer and USSD payments. We receive the amount, a payment reference, the card type and its last 4 digits. We never see or store your full card number, CVV or PIN.
Bookings and messages: Bookings, chats with pros, reviews and support requests. Video consults are [not recorded — to confirm].
Device and usage: App version, device type, crash reports and which features you use. On usepetbi.com we use essential cookies, and analytics cookies only if you agree.
If you’re a pro: VCN registration number, practising licence, government ID (NIN slip, passport or driver’s licence), a selfie to confirm it’s you, the zones and hours you work, and bank details for payouts (held by Paystack).
Waitlist: Phone number or email, city, and your referral link.

3.Why we use it

To run your account and keep your pet’s Green Card and records up to date.
To send vaccine and treatment reminders by push, SMS or WhatsApp — the channels you pick.
To show you verified pros who cover your area, and to manage bookings and video consults.
To take payments, pay pros and handle refunds.
To check pros against the Veterinary Council of Nigeria (VCN) register and keep PetBi safe from fraud.
To answer support requests and help settle disputes.
To improve PetBi, using combined data that doesn’t identify you.
To send news and offers — only if you opt in. You can unsubscribe at any time.
To meet our legal duties, such as keeping tax records.

4.Our legal bases

The NDPA only lets us use personal data when we have a lawful basis. Here is the basis for each use.

What we doLawful basis

Your account, pet records, reminders and bookingsContract

Payments, payouts and tax recordsContract; legal obligation

Checking a pro’s licence, ID and selfieConsent; legitimate interests [confirm]

Phone location, marketing, and anonymised statistics for health authoritiesConsent

Preventing fraud and improving the appLegitimate interests

Sharing details in a genuine emergencyVital interests

Where we rely on consent, you can withdraw it at any time in Settings, Privacy. This doesn’t affect anything we did before you withdrew it. Where we rely on legitimate interests, you can object — see section 8.

We never sell your personal data.

Vets and pros you book

Only what they need: your name, phone number, area (or address for a home visit) and your pet’s records. Vets must keep their own clinical notes by law.

People you share a Green Card with

Your pet’s name, breed and vaccines, with the signing vet’s name and VCN number. Never your phone number or address. Links expire after 7 days and you can turn them off at any time.

Payment processors

Paystack, to take your payments and pay pros. Paystack handles your card details directly under its own security standards.

Service providers

Cloud hosting, SMS and WhatsApp messaging, email and support tools. They work under contract, only on our instructions, and can’t use your data for themselves.

Health authorities — only with your consent

Anonymised statistics, such as rabies vaccination rates by area, to help disease control. Never names, phone numbers or addresses. Off unless you turn it on.

When the law requires it

For example, a court order or a lawful request from the police or a regulator. We share only what we must.

6.Transfers outside Nigeria

Some of our providers store or process data outside Nigeria. We only transfer personal data abroad when the NDPA allows it: to a country with adequate data protection, under safeguards such as contract terms recognised by the NDPC, or with your consent after we’ve explained the risks. You can ask our DPO for a copy of the safeguards.

ProviderWhat forWhere

[Cloud host]App data and backups[Region]

PaystackPayments and payouts[Nigeria — confirm]

[Messaging provider]SMS and WhatsApp reminders[Region]

[Video provider]Video consults[Region]

7.How long we keep it

We keep data only as long as we need it for the reasons above, or as long as the law says we must.

Your account and pets’ records: While your account is open, then deleted within 30 days
Clinical notes vets keep: [period required by VCN rules]
Payment and tax records: [6 years — confirm]
Pro verification documents: While you’re active, then [2 years]
Waitlist sign-ups: Until 12 months after launch, or until you ask
Backups: Overwritten within [35 days]

Anonymised statistics that can’t identify you or your pet may be kept longer.

8.Your rights

Under the NDPA you have these rights. Using them is free.

See your data
Ask for a copy of what we hold about you and your pets.
Correct it
Edit most details in the app, or ask us to fix anything that’s wrong.
Delete it
Close your account in Settings, or ask us. Some records must be kept by law.
Withdraw consent
Turn off marketing, location or statistics sharing at any time.
Take it with you
Download your pets’ Green Cards and records to use elsewhere.
Object or pause
Ask us to stop or limit some uses, such as analytics.

Complain to the NDPC

If you’re not happy with how we’ve handled your data or your request, you can complain to the Nigeria Data Protection Commission at ndpc.gov.ng. We’d like the chance to fix it first, so please contact our DPO.

To use a right, go to Settings, Privacy in the app, or email support@usepetbi.com. We may ask you to confirm who you are. We reply within [30 days — confirm]. Our symptom check suggests how urgent something is, but it never makes decisions about you on its own — you can always talk to a vet.

9.How we protect it

Data is encrypted in transit and at rest.
Only staff who need access for their job can see personal data, and access is logged.
Pros and staff sign in with two-step verification.
Shared Green Card links expire and can be turned off at any time.
We test our security regularly [including independent testing before launch].

No system is perfectly secure. If a breach is likely to put you at risk, we will tell the NDPC within 72 hours of becoming aware of it, and tell you without delay, with steps you can take.

10.Children

PetBi accounts are for adults aged 18 and over. Young pet lovers are welcome to use PetBi alongside a parent or guardian who owns the account. We don’t knowingly collect personal data from children. If you think a child has given us their details, contact our DPO and we’ll delete them.

11.Contact our Data Protection Officer

DATA PROTECTION OFFICER

[Name]support@usepetbi.com

BY POST

[PetBi Technologies Ltd]
[Registered address], Lagos

If we change this policy in a way that matters, we’ll tell you in the app and by email before the change takes effect.

Last updated: [date] · Version [0.1 draft]